We love robots—but we love talking to people even more.

Equipment acting up? Line at a standstill? Or just need to talk it out? Our expert support team is one call or email away—real help from real humans, fast.

Let’s chat

Need a quote, service support, or just not sure where to start? Tell us what’s going on—we’ll jump in and figure it out together.

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Customer Support

Talk to the right people

Here for the long haul—supporting everything from urgent repairs to system-wide improvements.

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Customer Support

Need a status update? Want to check lead times or shipping info? We’ll get you answers fast—with zero runaround.
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Service

Downtime hurts. Our techs travel directly to your site for installs, diagnostics, or emergency repairs—just say the word
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Parts & Supplies

Running low on consumables or need a replacement fast? From spare parts to packaging film, we’ll help you find what fits—and ship it quick.
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Engineering Services

Planning a new layout? Tweaking an existing line? Our engineers are ready to solve problems and design smarter systems.

Frequently asked questions

What does Ambrose do, exactly?
We design, supply, and integrate packaging equipment and automation—from standalone machines to turnkey lines—ensuring a seamless path from production to distribution.
Do you offer turnkey systems or individual machines?
The answer is both. Some of our end users and partners need a single machine or related consumables, while others require fully integrated packaging lines. We meet you where you are and engineer solutions aligned with your production goals.
What’s the typical timeline for a new system?
While some equipment can ship within weeks, full line integrations typically follow a 4–16 month lifecycle, depending on system complexity and site readiness. Once a solution is defined, we’ll provide a detailed project timeline to guide every step.
How does the project process work?
We start with an on-site assessment to evaluate your current operations, identify opportunities for lean improvements, and gather key production requirements. From there, we co-develop a tailored concept and engage our engineering team to design a precisely engineered system aligned with your performance goals, product specs, and facility constraints.

Before shipment, we conduct thorough factory acceptance testing (FAT) using your actual product to validate system performance and ensure it meets all expectations.

Certified technicians and a dedicated project manager oversee installation and startup on-site—ensuring everything is integrated, tested, and production-ready. This is followed by hands-on operator training and scheduled optimization visits to fine-tune performance post-launch.

Long after startup, our technical service team and extensive in-house parts inventory support your operation with preventative maintenance, fast-response troubleshooting, and long-term reliability planning.
Do you stock spare parts?
Yes—we stock over 75,000 OEM and aftermarket parts for same-day shipping. Our parts team and in-house service technicians work quickly to minimize downtime. If a specialty item isn’t in stock, we’ll source it fast. To order, use the Parts & Supplies form, email us at ambrosecrt@ambroseco.com, or call 913-780-5666 for immediate assistance.
What kind of on‑site support do you provide?
We provide routine preventive maintenance, field service visits, 24/7 emergency support, engineering studies, project management, and robot reprogramming. Most new systems also include remote diagnostics for faster, more efficient troubleshooting.
What if floor space is limited?
Our engineers develop 3D layouts and simulation models to maximize every square foot—often unlocking capacity without expanding your facility or disrupting adjacent lines.
How do I get started?
It’s simple—fill out our contact form or call us directly. One of our automation specialists will schedule a brief discovery session to understand your goals, identify key opportunities, and explore how we can help streamline your operation and boost efficiency.