Outside Sales – Account Manager

We’re looking for a motivated and relationship-driven Outside Sales - Account Manager to join our team. This role focuses on customer development and management, building long-term partnerships with manufacturers, and driving sales of automated systems, packaging equipment, consumables, and technical services.

‍

Job Description

Account & Relationship Management

• Serve as the primary point of contact for assigned customer accounts, maintaining regular communication to ensure satisfaction and identify evolving needs.
• Develop a deep understanding of each customer’s business, production environment, and long-term goals to position Ambrose as a trusted partner.
• Manage and execute strategic account plans focused on retention, growth, and value creation.
• Conduct on-site visits and business reviews to ensure project alignment and customer engagement.

Sales Development

• Identify, qualify, and pursue new opportunities within existing accounts and target markets.
• Present solutions and proposals in coordination with inside sales, customer service, applications engineering, and vendor partners.
• Lead quoting and proposal efforts, ensuring accuracy and timely delivery.
• Maintain a healthy pipeline in CRM (Salesforce), tracking opportunities and forecasting accurately.

Collaboration & Communication

• Partner with internal teams (engineering, service, and operations) to ensure seamless project execution and post-sale support.
• Communicate feedback from customers regarding equipment and system performance, service, and improvement opportunities.
• Represent Ambrose professionally at trade shows, on-site demonstrations, and customer meetings.

Customer Retention & Growth

• Monitor account performance and satisfaction metrics, taking proactive steps to resolve issues or risks.
• Identify cross-selling and up-selling opportunities across Ambrose’s solution portfolio.
• Ensure customer needs are met with prompt, professional, and solution-oriented follow-up.

Qualifications

• 3–5 years of outside sales or account management experience (industrial automation, packaging, or related manufacturing preferred).
• Strong relationship-building and communication skills, both verbal and written.
• Proven track record of managing a book of business and delivering results in a technical sales environment.
• Familiarity with CRM systems (Salesforce preferred).
• Self-motivated, organized, and comfortable with frequent travel (30–50%).
• Share Ambrose Core Values of Integrity, Quality, Commitment, Innovation and Family.

Key Attributes

• Customer-first mindset
• Strong technical aptitude and curiosity
• Collaborative and solutions-driven
• Strategic thinker with long-term relationship focus
• Excellent follow-through and accountability  

Other Duties as Assigned: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties and responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Questions?

hr@ambroseco.com

(913) 780-5666